Frequently Asked Questions
Everything you need to know about your BullyBillows order.
How do I determine the correct size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring the widest part of your dog's neck and chest, allowing for a two-finger gap for maximum comfort and safety.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Delivery times vary by location, generally taking 3-5 business days for domestic orders and 7-14 days for international shipping.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 14-day return policy for items in their original, unworn condition with tags attached. Please visit our returns portal to initiate an exchange or refund.
Are BullyBillows products suitable for strong pullers?
Absolutely. Our harnesses and collars are specifically engineered with heavy-duty materials and reinforced stitching to ensure durability and control for even the strongest breeds.
How should I clean my BullyBillows gear?
To maintain the quality of the fabrics and hardware, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying to prevent damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay at checkout.